bw55 Privacy Policy

bw55 ("bw55", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bw55.one (the "Platform"). bw55 is committed to protecting the privacy and personal data of every individual who uses, visits, or interacts with the bw55 Platform, including registered players, prospective players, and general visitors.

This Privacy Policy ("Policy") describes in detail how bw55 collects, processes, stores, shares, and protects personal data in connection with your use of the bw55 Platform. It also sets out your rights in respect of your personal data and how you may exercise those rights.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines. By accessing or using the bw55 Platform, you acknowledge that you have read and understood this Policy.

bw55 collects the following categories of personal data from players and Platform visitors:

• Full legal name as it appears on a government-issued identification document
• Date of birth (for age verification purposes — players must be 21 years of age or older)
• Gender (where provided)
• Nationality and country of residence
• Philippine mobile number and email address
• Username and hashed account password

• Copies of government-issued photo identification (e.g., Philippine passport, driver's licence, UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Source-of-funds documentation where required by applicable anti-money laundering (AML) regulations
• Selfie or liveness verification images where required

• Payment method details (e.g., GCash mobile number, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank)
• Deposit and withdrawal transaction records
• Account balance history and transaction timestamps

• Game history, wager amounts, game outcomes, and session durations
• Bonus and promotion usage records
• Responsible gaming tool usage (deposit limits, session timers, self-exclusion requests)

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session identifiers, login timestamps, and access logs
• Cookie and tracking data (see Section 8)

• Records of communications with the bw55 customer support team (live chat transcripts, support tickets)
• Feedback, complaints, and survey responses submitted to bw55

bw55 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically as you use the Platform, including device identifiers, IP addresses, session logs, and cookie data.
• Third-party sources: Data received from payment processors (e.g., GCash, Maya, BPI), identity verification service providers, fraud detection services, and publicly available sources such as sanctions lists and politically exposed persons (PEP) databases.
• Regulatory sources: Data received from regulatory or law enforcement authorities in connection with applicable legal obligations.

bw55 uses the personal data it collects for the following purposes:

1. Account management: To create, maintain, and administer your bw55 account, including processing your registration, managing your profile, and providing access to the Platform.
2. Age and identity verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required by KYC and AML obligations.
3. Payment processing: To process deposits, withdrawals, and other financial transactions through your chosen payment methods including GCash, Maya, and Philippine bank transfers.
4. Platform provision and improvement: To deliver, maintain, and improve the bw55 Platform, including game functionality, payment systems, and customer support services.
5. Legal and regulatory compliance: To comply with applicable Philippine law, including the DPA, AML regulations, and requirements issued by relevant regulatory authorities.
6. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, cheating, and other prohibited conduct on the Platform.
7. Responsible gaming: To monitor gaming activity for signs of problem gambling, to facilitate responsible gaming tool requests, and to support self-exclusion processes.
8. Customer support: To respond to your enquiries, resolve complaints, and provide assistance in connection with your bw55 account.
9. Marketing communications: To send you information about bw55 promotions, bonuses, and relevant updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
10. Analytics: To analyse Platform usage patterns to understand how players interact with bw55 and to inform product development decisions.

Under the Data Privacy Act of 2012, bw55 processes personal data on the following legal bases:

• Contractual necessity: Processing necessary for the performance of the contract between you and bw55, including account management, payment processing, and Platform provision.
• Legal obligation: Processing required to comply with applicable Philippine law, including AML regulations, tax reporting requirements, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain types of profiling, where you have provided explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

bw55 does not sell your personal data to third parties. bw55 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other payment processors, to the extent necessary to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged by bw55 to verify player identities and comply with regulatory obligations.
• Game content providers: Software providers (e.g., JILI, Evolution) may receive session data necessary to deliver their games on the Platform.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory request, bw55 may disclose personal data to the NPC, relevant Philippine regulatory bodies, or law enforcement authorities.
• Group companies and service providers: Affiliated entities and third-party service providers engaged to support the operation of the Platform (e.g., cloud hosting providers, customer support platforms), subject to appropriate data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bw55's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom bw55 shares personal data are required to implement appropriate technical and organisational safeguards to protect that data and are prohibited from using it for any purpose other than those for which it was shared.

bw55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with applicable AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming history: Retained for a minimum of three (3) years from the date of the activity.
• Communications and support records: Retained for a minimum of two (2) years from the date of the communication.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to evidence compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with bw55's data disposal procedures.

bw55 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Necessary for the operation of the Platform, including session management, authentication, and security. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and responsible gaming tool settings.
• Analytics cookies: Used to collect aggregated, anonymised information about how visitors interact with the Platform. This data helps bw55 improve the user experience.
• Fraud prevention cookies: Used to detect and prevent fraudulent activity on the Platform.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bw55 Platform. By continuing to use the Platform, you consent to the use of cookies in accordance with this Policy.

bw55 implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• End-to-end HTTPS encryption for all data transmitted between your device and the bw55 Platform
• Secure hashing of account passwords — bw55 does not store passwords in plain text
• OTP-based two-factor authentication for account access
• Access controls limiting personal data access to authorised personnel on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Proactive login monitoring and automated alerts for suspicious account activity
• Data encryption at rest for sensitive personal and financial data

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. bw55 cannot guarantee absolute security but will notify affected individuals and relevant authorities in the event of a data breach in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by bw55:

1. Right to be informed: The right to be notified that your personal data is being collected and processed, which is fulfilled through this Privacy Policy.
2. Right of access: The right to request access to the personal data bw55 holds about you, including a copy of that data and information about how it is processed.
3. Right to object: The right to object to the processing of your personal data where processing is based on legitimate interests or for direct marketing purposes.
4. Right to erasure: The right to request deletion of your personal data, subject to bw55's legal obligations to retain certain data under applicable AML and regulatory requirements.
5. Right to rectification: The right to request correction of inaccurate or incomplete personal data held by bw55.
6. Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
7. Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that bw55 has not processed your personal data in accordance with the DPA.

To exercise any of these rights, please contact bw55 through the support channels listed in Section 13 of this Policy. bw55 will respond to rights requests within the timeframes prescribed by applicable law.

The bw55 Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. bw55 does not knowingly collect personal data from individuals under the age of 21.

If bw55 becomes aware that it has inadvertently collected personal data from a person under the age of 21, bw55 will immediately suspend the relevant account, delete the personal data, and take such further action as is required by applicable law. If you believe that bw55 may hold personal data of a minor, please contact us immediately at the details set out in Section 13.

bw55 implements age verification procedures during registration and may require documentary proof of age at any time. Parents and guardians who become aware of underage access to the bw55 Platform are encouraged to contact bw55 support immediately.

bw55 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, or bw55's data processing practices. The revised Policy will be published on the bw55 Platform with an updated "Last updated" date. Where changes are material, bw55 will take reasonable steps to notify registered players through in-platform notifications or communications to your registered contact details.

Your continued use of the bw55 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of, and where applicable, consent to, the changes. You are encouraged to review this Policy periodically to stay informed of how bw55 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or bw55's data processing practices, please contact the bw55 data protection team through the following channel:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have not been respected. Information about the NPC and its complaint procedures is publicly available through official Philippine government channels.